Warranty Claim
Warranty Claim

We are committed to providing fast and professional warranty support for all eligible Shinson products.

Up to 30 years Warranty

Quality assurance for your peace of mind

24-48 Hours Response

Our team will respond within 24-48 hours

Professional Support

Experienced engineers provide technical support

Spare Parts

Free replacement of defective parts

Global Service

Support available worldwide

Warranty Process

1

Submit Claim

Fill in the warranty claim form with detailed information

2

Technical Review

Our engineers will review your claim and verify the issue

3

Troubleshooting

We will provide solutions or request additional information if needed

4

Warranty Approval

The claim will be approved after confirmation

5

Replacement / Repair

We will arrange replacement parts or repair service

6

Case Closed

The case will be closed after confirmation from you

Submit Warranty Claim

1. Customer Information

2. Product Information

3. Vendor Information

4. Problem Description

0/1000

5. Upload Supporting Documents

Click or drag files here to upload
JPG, PNG, MP4, PDF (Max. 20MB each)

You can upload the following files:

  • Product nameplate photo
  • Fault photos or videos
  • Error code screenshot
  • Purchase invoice
  • Other supporting documents

6. Request Support

Before You Submit

To speed up the process, please prepare the following information and documents

1 Product serial number
2 Product photos or videos
3 Error code (if any)
4 Installation information
5 Purchase invoice

Need Immediate Assistance?

Contact our technical support team

Our Commitment

Shinson is committed to providing high-quality products and reliable after-sales support. Your satisfaction is our top priority.